How CDFIs Align With Consumer Duty And Their Role In The Financial Ecosystem

Written By Dolly Chakraborty

28/01/2025

Welcome to Beyond the Capital Podcast.

This is a fourth episode in our sixth podcast mini-series, this time about the Consumer Duty Innovation Challenge from the Financial Regulation Innovation Lab. SuperTech has partnered with Fintech Scotland for this Innovation Challenge, which is an industry-led collaborative research and innovation programme, helping to shape the future of financial regulation in the UK. 

Our host, SuperTech’s CEO, Hilary Smyth-Allen, discusses with participants from the Innovation Challenge, how technologies can deliver better outcomes for customers following the introduction of Consumer Duty regulation.

In this episode, Hilary speaks to Rachel McGowan, Chief Technology Officer of Moneyline, about the impact of Consumer Duty on Community Development Finance Institutions (CDFIs). 

They discuss:

  • The role of CDFIs, such as Moneyline, in providing financial services to low-income households

  • Understanding different customer personas including the ‘forgotten customer’

  • The role of the Innovation Lab in developing solutions for helping address the needs of financially excluded customers 

To find out more about the Financial Regulation Innovation Lab click here.

Dolly Chakraborty
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Bridging The Advice Gap And The Impact Of Consumer Duty