SUPERTECH'S LAWTECH ONBOARDING INNOVATION CHALLENGE - WITH FIELDFISHER

At a glance: A UK-first LawTech onboarding innovation challenge focused on client onboarding, KYC, risk and compliance - bringing together law firms and nine selected Legal tech companies. 

Case study overview
SuperTech’s LawTech Onboarding Innovation Challenge is a UK-first open innovation programme designed to improve client outcomes and productivity in onboarding, KYC, risk and compliance for law firms. In the programme, SuperTech convened industry partners Shoosmiths, Mills & Reeve, Fieldfisher and Gateley with nine selected tech companies: DX Compliance, Emmi, Encompass Corporation, Legal AI, Legalian, Meo, REG-1, Trakti and Verify 365. This case study captures participant reflections on what worked and the value of sector-wide collaboration. 

The challenge 

Onboarding in legal environments can be time-consuming and inconsistent, with multiple systems, strict risk controls, and varied matter workflows. The challenge focused on identifying opportunities to streamline onboarding while maintaining quality, compliance and a strong user experience. 

The approach 

SuperTech curated an open innovation programme including industry workshops, facilitated working sessions and opportunities for direct feedback with the law firm partners. This case study reflects impact viewpoints from participants. 

Outcomes and impact 

• Curated collaboration between law firms, legal tech SMEs and stakeholders. 

• Relevant vendor mix, with different perspectives and approaches to onboarding. 

• Practical learning through sessions, meetings and real-world feedback. 

• Sector-wide benefit from non-competitive knowledge exchange. 

Participant perspectives 

“The experience has been without doubt excellent, curated brilliantly by all of the team at SuperTech.”
— Nigel Lang, Chief Information Officer, Fieldfisher 

“The choice of vendors they brought to the table was a really good fit, all good-sized organisations ranging with their experiences and bringing something slightly different.”
— Nigel Lang, Chief Information Officer, Fieldfisher 

“Working alongside the other law firms has also been a really good experience, to the benefit of the overall legal industry.”
— Nigel Lang, Chief Information Officer, Fieldfisher 

LawTech programme participant

“The collaboration between the law tech companies was fantastic, and there were a lot of different sessions. The organisers were very open to setting up meetings and allowing us to think creatively about ways we can work together.”
— Azeem Rashid, Chief Revenue Officer, Verify 365 

“I would absolutely do something like this again. It’s a fantastic way of representing the West Midlands, and of understanding how companies like ours can prepare for the future.”
— Azeem Rashid, Chief Revenue Officer, Verify 365 

Regulatory perspective

“It’s no substitute for real-world experience - encountering the firms and tech companies working together, seeing how that’s going, and learning what’s good.”
— Christopher Dehame-Hara, Risk Analyst, Solicitors Regulation Authority 

Watch more 

Watch our full video series for more case studies and programme insight videos, and see our LawTech Open Innovation Lab report, a collaborative experiment here

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