SUPERTECH'S LAWTECH ONBOARDING INNOVATION CHALLENGE - WITH GATELEY
At a glance: A UK-first LawTech onboarding innovation challenge focused on client onboarding, KYC, risk and compliance - bringing together law firms and nine selected tech companies.
Case study overview
In this case study, Gateley reflects on the value of bringing law firms together with legal tech partners who listen carefully to real onboarding challenges and then develop practical, innovative responses. The focus is on openness - sharing what’s difficult today and being willing to change what isn’t working.
The approach
SuperTech curated an open innovation programme including industry workshops, facilitated working sessions and opportunities for direct feedback with the law firm partners. This case study reflects impact viewpoints from participants.
Outcomes and impact
Problem-led innovation: legal tech partners listened to real onboarding challenges before proposing solutions.
Openness and honesty: law firms shared difficulties in a constructive, non-competitive setting.
Appetite for change: participants highlighted a genuine willingness to improve existing processes.
Real-world collaboration: firms and tech companies worked together in practice, enabling shared learning.
Participant perspectives
“Here it was companies and tech partners listening to our problems, and then coming up with innovative solutions.”
— James Dent, Business Analysist Lead, Gately
What stood out to participating legal techs: “The openness from the law firms, sharing their difficulties and their eagerness to change things.”
— Christian Visti-Larsen, CEO Meo
“Events like this bring real-world experience, encountering the firms and tech companies that are really working together, seeing how that’s going, and learning what’s good.”
— Christopher Dehame-Hara, Risk Analyst, Solicitors Regulation Authority
Watch more
Watch our video with Gateley and full video series herefor more case studies and programme insight videos, and see our LawTech Open Innovation Lab report, a collaborative experiment here.
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