SUPERTECH'S LAWTECH ONBOARDING INNOVATION CHALLENGE - WITH MILLS & REEVE

At a glance: A UK-first LawTech onboarding innovation challenge focused on client onboarding, KYC, risk and compliance - bringing together law firms and nine selected tech companies. 

Case study overview
In this case study Emma Jackson from Mills & Reeve reflects on why this initiative stood out among innovation programmes: SuperTech created the conditions for four law firms to collaborate on a shared onboarding challenge. The result was an open, practical environment - focused on real adoption rather than theory. 

The approach 

SuperTech curated an open innovation programme including industry workshops, facilitated working sessions and opportunities for direct feedback with the law firm partners. This case study reflects impact viewpoints from participants. 

Outcomes and impact 

• Cross-firm collaboration: four law firms collaborated on a shared onboarding challenge. 

• Openness to change: participants highlighted an encouraging willingness to rethink established approaches. 

• Focus on adoption: the programme emphasised practical implementation over theory. 

• Real-world learning: direct interaction with firms and tech partners showed what works in practice. 

Participant perspectives 

“We do get involved in quite a lot of innovation initiatives, but what really stood out is how SuperTech managed to bring four law firms together to collaborate on something.”
— Emma Jackson, Legal Technology & Data, Mills & Reeve 

“With my background as a lawyer, I’ve seen a lot of antiquated approaches especially around tech adoption. So seeing the openness the law firms brought to this process was really encouraging.”
— Daniel, Co-Founder, Emmi AI 

“That’s no substitute for real-world experience, encountering the firms and tech companies that are really working together, seeing how that’s going, and learning what’s good.”
— Christopher Dehame-Hara, Risk Analyst, Solicitors Regulation Authority 

Watch more 

Click here to watch our video with Mills & Reeve along with the whole LawTech Open Innovation Lab series. For more case studies and programme insight videos, and see our LawTech Open Innovation Lab report, a collaborative experiment here. 

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